Moozix, LLC • Sonicora
Refund Policy
Last updated: March 16, 2026
We want you to feel great about using Sonicora products. If something is not working for your workflow, contact us and we’ll do our best to make it right.
1) How to request a refund
Email us at support@moozix.com with your order details and a brief note about the issue.
Helpful details include your purchase email, order number/receipt, product name, and what happened. The more context you share, the faster we can help.
2) Review process
Refund requests are reviewed on a case-by-case basis. Our goal is to handle requests fairly, quickly, and with a human response.
If there’s a technical issue, we may first offer troubleshooting steps so you can get up and running. If it still isn’t a fit, we’ll help with next steps.
3) Timing
We typically respond to refund inquiries within 1–2 business days. If approved, refund timing depends on your payment provider and bank/card network.
4) Consumer rights
Nothing in this policy limits any mandatory consumer rights available under applicable law.